FAQs

We primarily serve balloon decor to Central Florida. Please reach out if you have a question regarding delivery location.

Depending on availability and the size of the event we may be able to meet at your space for a walkthrough. 

Orders should be placed as early as possible. Event set up dates and times are first come first serve and can fill up quickly. Orders placed less than one week in advance may be subject to a rush fee. This is to ensure we can rush ship products needed, rearrange our delivery schedule, and pay staff to stay later or come in early to prepare your order.

Delivery fees depend on the delivery location and time of day.

Once your order is finalized and you have accepted the quote an invoice to pay online via credit card will be sent to you.

Once your event is booked, that time slot is reserved for you and supplies for your event are ordered. Orders canceled 30 days or more prior to your event are eligible for a credit for your next event equal to monies paid, however no refund will be given. Orders canceled less than 30 days from the event are not eligible for cancellation, no exceptions. Refunds are not provided on any orders.

Balloons used outdoors are not guaranteed to last any specific amount of time as the sun, heat, wind, rain, etc., affects the lifespan of the balloons.